Delivery Information

mahjongtiles™ accepts orders from and delivers orders to customers worldwide using the United States Postal Service (USPS) as it’s primary shipper.

1. Shipping to USA addresses

Unless otherwise stated, shipping costs to USA addresses (including APOs and FPOs) are included in all product prices.

Shipping via USPS to USA addresses is usually through USPS First-Class Mail® Parcel service with USPS Tracking™ or USPS Priority Mail®.

Orders of $50 or more are shipped via USPS Priority Mail® which includes USPS Insurance. USPS Insurance provides coverage against loss or damage up to $5,000 for Priority Mail Express, Priority Mail, First-Class Mail, USPS Retail Ground and Media Mail. Items may not be insured for more than their value. The amount of insurance coverage for loss is the actual value, less depreciation. No claim payments are made for sentimental losses or for any expenses incurred as a result of the loss. Customers are responsible for making all insurance claims with the USPS.

You will be notified via email if an alternate shipping company is used to deliver your item(s).

2. Shipping to non-USA addresses

Shipping costs to non-USA addresses will be calculated based on the non-USA address customer’s choice of USPS First-Class Package International Service™ or USPS Priority Mail International® Flat Rate service. Insurance and indemnity are not available.

The customer is responsible for paying any applicable import/custom/tariff/taxes/fees imposed by their country/location.

You will be notified via email if an alternate shipping company is used to deliver your item(s).

3. USPS or other carrier delivery times

Delivery times listed by the USPS or alternate shipping companies are estimates only. We are not responsible for any delayed or unsuccessful deliveries.

4. Product Description

mahjongtiles™ makes every effort to display—as accurately as possible—the description of our products that appear on our website. All product descriptions appearing on the mahjongtiles™ website are attempted to be as accurate as possible. However, mahjongtiles™ does not warrant that any product descriptions are accurate, complete, current, or error free. If a product delivered by mahjongtiles™ is not as described/as depicted on our website and/or is not of your choice, your sole remedy is to return it to mahjongtiles™ in original/unaltered/undamaged condition. Returns must shipped be within 14 days of receipt (based on USPS Tracking™, or similar delivery tracking date), for a prompt and courteous refund of your purchase price, less the actual shipping and handling costs to ship the order to you. We are unable to accept returns of products that are altered or modified in any way by the customer.

5. Returns

If you receive an item that you are not satisfied with...RETURN IT within 14 days of receipt (based on USPS Tracking™, or similar delivery tracking date) for a full refund (you pay only the return shipping costs). Items returned 15 days or more after receipt will be subject to a 50% restocking fee (plus you pay the return shipping costs). All returns must be sent to us freight/shipping prepaid. Any “postage due” or similar charges will be deducted from the refund amount. Please use the “Returns” link listed under “Customer Service” for a "Return Goods Authorization" (RGA) and return instructions. We are unable to accept returns of products that are altered or modified in any way by the customer.